We will communicate with you via E-Mail. To prevent your filter from deleting
out e-mail communications, please enter firstname.lastname@example.org
in your address book.
Credit Card orders whether placed on our Web Site or via the phone must be for a minimum of $30.00 in merchandise.
Purchase Orders cannot be placed on the Web Site but must be sent via Fax to 503 595-1726. The order minimum for purchase orders is $50.00 in merchandise.
Yes, we do charge shipping and a $3.00 handling charge. In order to ensure that you are charged the most cost effective shipping possible, we DO NOT calculate shipping on our Web site. The total of your order will be for merchandise only and DOES NOT include the shipping charges. Our warehouse will prepare your order and then compare all shipping options and chose the most economical and the one that ensures on time delivery. Once shipping is calculated we will send you an e-mail that will confirm your order, the merchandise total, shipping charges and when you will receive your order.
If you need your order by a certain date, require special shipping options, or want to know the shipping before we process your order; indicate this is in the comment box at the end of your order.
For shipments in the continental USA, we generally use UPS service. Ground service delivery usually takes no more than 5 business days to states east of the Mississippi River. Midwestern service averages 3-4 business days and service to west coast states is 1-3 days. Expedited air service is available for actual shipping charges plus a $4 rush handling fee.
For delivery to Alaska, Hawaii, or Puerto Rico, we use insured air mail through the USPS. For international orders, we use USPS International. Delivery times vary for international orders and cannot be guaranteed.
We strive to process and ship all orders within 48 hours of receipt. If we are unable to ship your order promptly, we will e-mail you to notify you of the delay, the reason and options.
Please note that our office and warehouse are closed Saturday & Sunday. Orders placed on these days will not be processed until Monday.
Your personal and payment information are processed in a safe environment that has been authenticated by an independent internet security company.
We accept Visa, MasterCard, Discover, and American Express credit or debit cards. As we do verify all credit card purchases; the billing name and address must match what is on file with your credit card company. Incorrect addresses, expiration dates, etc will cause your credit to not authorize and therefore delay your order.
If you need to pay by Check or Money Order, you must place your order ahead of time by calling 800 443-9942.
International orders require prepayment. If we are able to verify the credit card billing information, we can accept your credit card for payment. However, many countries will not verify credit card information and in these cases we do require prepayment via wire transfer. For more information please e-mail email@example.com
We accept Purchase Orders ($50.00 minimum) from Government Agencies, Hospitals, Schools & Universities, WIC Programs, and many others. Our terms are Net 30 days and all Shipping Charges are Prepaid & Added to the Invoice. Purchase orders must be faxed to 503 595-1726.
If you didn't find the product you're looking for on our website, please call or e-mail us to inquire about it. We may be able to use our buying power to get you a great price on the specific unit you want. Special order items are not returnable and must be prepaid.
We will gladly provide quotes upon request. E-mail your request to firstname.lastname@example.org
Prices are subject to change without notice.
If you're not satisfied with the item you purchased, we'll gladly accept the return of your unused merchandise within 30 days after the purchase date. Returns must be received in resaleable condition, with original packaging and with all applicable paperwork in order to qualify for a refund. Please note that birth kits, disposable birth supplies, bulk herbs, DVDs, CDs and videocassettes are non-returnable.