HOW TO ORDER

ORDER FROM CASCADE HEALTHCARE PRODUCTS

MINIMUM ORDER

All orders whether placed by website or phone must total a minimum of $30.00 in merchandise.

SHIPPING & HANDLING CHARGES

Yes, we do charge shipping in addition to a $3.00 small insurance and handling charge. In order to ensure that you are charged the most cost-effective shipping possible, we do not provide automated shipping costs on our website. Your shopping cart total will reflect your merchandise onlyand does not include shipping charges. Our warehouse will prepare your order, compare all shipping options, and choose the most economical and prompt option.

Once shipping has been calculated you will receive a confirmation email including your merchandies total along with your newly calculated shipping charges and anticipated arrival date for your shipment. 

If you need your order by a particular date, have special shipping requests, or if you would like to request to be notified of your shipping costs before your order is processed, please indicate your needs in the comment box section of the shopping cart. 

SHIPPING METHODS

There are numerous shipping options available and Cascade HealthCare Products will pick the most economical service that ensures delivery on a timely basis. If you need your order by a certain date, indicate the date in the comment box and we will pick the best service to guarantee a timely arrival.

For shipments in the continental USA, we generally use UPS service. Ground service delivery usually takes no more than five business days to states east of the Mississippi River. Midwestern shipping service averages about three to four business days, and service to west coast states takes generally one to three days. Expedited air service is available for actual shipping charges plus a $4 rush handling fee.

For Alaska, Hawaii, Puerto Rico, Guam and USVI, we use US Priority Mail. 

International Orders are shipped either by US Mail or UPS Expedited. The method of shipping is dependent on the country. 

Cascade HealthCare Products does insure all packages and the cost of insurance is added to your shipping fee.

ORDER FULFILLMENT

We strive to process and ship all orders within 48 hours of receipt. If we are unable to ship your order promptly, we will email you to notify you of the delay, the reason and options.

Please note that our office and warehouse are closed Saturday and Sunday. Orders placed on these days will not be processed until Monday.

SECURITY

Your personal and payment information are processed in a safe environment that has been authenticated by an independent internet security company.

PAYMENT INFORMATION

We accept Visa, MasterCard, Discover and American Express credit or debit cards. The verification process of all credit card purchases require that the given billing name and address match what is on file with your credit card company. Incorrect addresses, expiration dates, etc., will prohibit proper credit card authorizaiton and therefore delay your order.

If you need to pay by Check or Money Order, you must place your order ahead of time by calling (800) 443-9942.

International orders require pre-payment. If we are able to verify the credit card billing information, we can accept your credit card for payment. However, many countries do not allow for the verification of credit card information, in which case we do require pre-payment via wire transfer. Please email Cheryl Meyers at: cherylatcascade@gmail.com for more information.

PURCHASE ORDERS

We accept Purchase Orders ($50.00 minimum) from Government Agencies, Hospitals, Schools & Universities, WIC Programs and many others. Our terms are Net 30 days and all Shipping Charges are to be prepaid and added to the Invoice. Purchase orders must be faxed to (503) 595-1726, or emailed to cherylatcascade@gmail.com.

SPECIAL ORDERS

If you didn't find the product you are looking for on our website, please call or email to inquire! We may be able to use our buying power to get you a great price on the specific unit you need. Special order items are not returnable and must be prepaid.

QUOTES

We will gladly provide quotes upon request. Email your request to Cheryl Meyers at: cherylatcascade@gmail.com.

PRICES

Prices are subject to change without notice.

OUR GUARANTEE

If you are not satisfied with the item you purchased, we will gladly accept the return of your unused merchandise within 30 days from the original purchase date. Returns must be received in resaleable condition, with original packaging and with all applicable paperwork in order to qualify for a refund. Please note that birth kits, disposable birth supplies, bulk herbs, DVDs, CDs and videocassettes are nonreturnable.