Shipping & Returns


SHIPPING

Shipping days are based on when a package ships, not when the order is placed.

Orders received after 1pm PST will ship the next business day. Next Day Air orders shipped on Friday do not deliver until Monday.

UPS does not deliver to PO boxes.

Domestic Shipping options are provided after you enter your shipping address. USPS Priority Mail and UPS Ground do not guarantee shipping time frames.

International Shipping options are not available online. Once your order is placed, we will send you an e-mail with all shipping options & costs. Your order will process once we receive a confirmation on which shipping option you choose.

 

RETURNS

Cascade Healthcare Products has a 30-day return policy which applies to unused merchandise returned in perfect condition. All items must be returned in resalable condition, in the manufacturer box (if applicable), and shipped in a shipping box (not manufacturer box). You are responsible for return-shipping costs and for properly packaging products in a way which will prevent damage. Items received in damaged condition due to improper packaging will not receive credit.

The following items cannot be returned:

  • Birth Kits

  • Disposable Birth Items

  • Bulk Herbs

  • Hemoglobin Meters

  

DEFECTIVE PRODUCTS

Do check all products immediately to esnure they are in good working order. Defective products need to be reported to us within 30 days.

DAMAGED PACKAGES

At Cascade Healthcare Products, our staff works hard to ensure your purchase is packaged accurately and properly for safe delivery. In the event that a package arrives damaged, please first contact the courier who delivered the package and report the damage. It may prove helpful to photograph the damages. Once damages have been properly reported to the courier, please notify Cascade HealthCare Products.

ERRORS ON ORDERS

At Cascade Healthcare Products, we take pride in preparing your order accurately, which is why errors are exceptionally rare. However, in the event that we make an error on your order, please let us know and we will be happy to handle any replacement costs.